Career

At Swiss-Belhotel International

Career

At Swiss-Belhotel International

Front Office Team Leader

Queenstown, New Zealand

We are seeking an experienced Front Office Team Leader to oversee and support the daily operations of our reception team. This role requires a hands-on leader who can coordinate front office activities, guide team members, and ensure a high standard of guest service in a busy hotel environment.

Key Responsibilities
Supervise and coordinate front office operations during shifts, ensuring smooth day-to-day performance
Provide leadership and direction to front office staff, supporting team productivity and service standards
Assist Front Office Supervisor/Manager with rostering and shift coordination to meet operational requirements
Act as the first point of contact for guest escalations and resolve issues independently
Support training and onboarding of new team members
Coordinate closely with housekeeping and other departments to ensure efficient room turnaround and guest satisfaction
Monitor bookings, arrivals, departures, and room allocations to optimise occupancy
Assist with reporting, night audit functions, and administrative tasks
Maintain compliance with company policies and health & safety requirements

Skills & Experience Required
Minimum 3+ years experience in hotel front office operations
Experience in team leader or supervisor capacity within a hotel environment
Strong ability to lead shifts and support team members in a fast-paced environment
Proven experience handling guest escalations and operational decision-making
Experience with hotel PMS systems (e.g. Protel, Opera or similar)
Strong communication and organisational skills
Flexibility to work rotating shifts, including weekends and public holidays
Ability to communicate in German is an advantage due to guest demographics

What We Offer
Opportunity to take on a leadership role in a dynamic Queenstown hospitality environment
Supportive team culture
Ongoing training and career development

If this sounds you please submit your CV and cover letter outlining your relevant experience by clicking the apply button or by sending an email to amsspq@swiss-belhotel.com.